1. Return Eligibility

• Returns must be requested within 7 days of delivery
• To be eligible for a return, items must be:
  • Unused and unwashed
  • In original condition
  • With all tags, labels, and packaging intact
• Returns are only applicable for products purchased directly from forgedigital.store
• The following are not eligible for return:
  • Products damaged due to misuse or improper handling
  • Items washed or altered after delivery
  • Products with missing tags or packaging

2. Non-Returnable Items

For hygiene and operational reasons, the following items cannot be returned:

• Innerwear, socks, and personal-use items
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase
• Gift cards, promotional items, or free gifts

3. Return Process

To initiate a return:

1. Request:
   Email us at support@forgedigital.store within the eligible return period
2. Approval:
   Once approved, you will receive return instructions
3. Packaging:
   Pack the product securely in its original packaging to prevent damage during transit

4. Refund Policy

• Refunds are processed only after the returned product is received and passes quality inspection
• Once approved, refunds will be credited to the original payment method within 5–7 business days

Important:

• Shipping charges (if applicable) are non-refundable
• If the return is rejected due to non-compliance, the product may be shipped back to the customer

5. Exchange Policy

• Exchanges are available for:
  • Size issues
  • Manufacturing defects
• All exchanges are subject to stock availability
• If the requested item is unavailable, a full refund will be issued

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Report within 48 hours of delivery
• Share clear photo/video proof of the product and packaging

Once verified:

• A replacement or full refund will be provided at no additional cost

7. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once shipped, cancellations are not allowed

However, customers may request a return after delivery as per this policy

8. Contact Information

For any queries regarding returns, refunds, or cancellations, please contact:

FORGE DIGITAL TECHNOLOGIES PRIVATE LIMITED

GSTIN: 09AAMCD3121C1Z1

📞 Phone/WhatsApp: +91 9582443657
📧 Email: support@forgedigital.store

📍 Registered Address:
Plot No. GH-01, FF-170, Gaur City Center,
Sector-4, Noida, Uttar Pradesh – 201318, India