1. Information We Collect

We collect only the information necessary to provide our services:

• Personal Information:
  Name, shipping address, billing address, email address, and phone number
• Order & Transaction Details:
  Products purchased, order value, and transaction history
• Technical Information:
  IP address, browser type, device information, and website usage data
• Payment Information:
  Payments are processed securely via third-party payment gateways.
  We do not store your card details, CVV, or sensitive payment credentials

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations, updates, and tracking details
• Provide customer support and manage returns/refunds
• Improve website performance and user experience
• Prevent fraudulent transactions and ensure platform security
• Comply with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data. We only share information with trusted third parties required to operate our business:

• Logistics & Delivery Partners: For order fulfillment
• Payment Gateway Providers: For secure payment processing
• Legal/Regulatory Authorities: When required by law or to prevent fraud

All such third parties are obligated to maintain the confidentiality and security of your data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience
• Remember your preferences and cart details
• Analyze website traffic and performance

You can manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, and accounting obligations under Indian law

6. Your Rights Under Applicable Law (DPDPA 2023)

As per the Digital Personal Data Protection Act, 2023, you have the right to:

• Access & Correction: Request access to your personal data and correct inaccuracies
• Withdraw Consent: Opt-out of marketing communications at any time
• Erasure: Request deletion of your personal data, subject to legal obligations

To exercise your rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organizational security measures, including SSL encryption, to protect your personal information from unauthorized access, misuse, or disclosure.

8. Grievance Redressal

In accordance with applicable laws, including the Information Technology Act, 2000 and DPDPA, you may contact our Grievance Officer:

Name: ChandraKant Misal

📧 Email: grievance@forgedigital.store
📞 Phone: +91 9582443657

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For any questions regarding this Privacy Policy or how your data is handled, please contact:

FORGE DIGITAL TECHNOLOGIES PRIVATE LIMITED

📧 Email: support@forgedigital.store
📞 Phone: +91 9582443657

📍 Registered Address:
Plot No. GH-01, FF-170, Gaur City Center,
Sector-4, Noida, Uttar Pradesh – 201318, India

Last Updated: April 2026