1. Cancellation Timeline

• Before Dispatch:
  Orders can be cancelled at any time before they are dispatched from our warehouse.
  A full refund will be processed to the original payment method.
• After Dispatch:
  Once an order is shipped and a tracking ID is generated, it is considered “Dispatched” and cannot be cancelled.
  Customers may request a return after delivery as per our Returns & Refund Policy.

2. How to Request Cancellation

You can request cancellation through any of the following methods:

• 📧 Email: support@forgedigital.store
  (Subject: Cancellation Request – [Order ID])
• 📞 Customer Support: +91 9582443657
  (10:00 AM – 6:00 PM IST, Monday to Saturday)
• 🧾 Account Dashboard:
  Log in to your account → “My Orders” → Click Cancel (only available before dispatch)

3. Refund Process for Cancelled Orders

• Prepaid Orders:
  Full refund (including shipping charges, if any) will be issued for cancellations made before dispatch
• Refund Initiation:
  Refunds are initiated within 2–3 business days after confirmation
• Credit Timeline:
  It may take an additional 5–7 business days for the amount to reflect in your original payment method (Bank/UPI/Card), depending on your payment provider
• Cancellation Charges:
  We do not charge any cancellation fees for orders cancelled before dispatch

4. Cancellation by Company

FORGE DIGITAL TECHNOLOGIES PRIVATE LIMITED reserves the right to cancel any order under the following circumstances:

• Product is out of stock or discontinued
• Errors in pricing or product information
• Suspected fraudulent transaction flagged by payment systems
• Incomplete or undeliverable shipping address

In such cases:

• Customers will be notified via email/SMS
• A full refund will be issued to the original payment method

5. Special Product Categories

Certain items may not be eligible for cancellation once processing has started, including:

• Customized or made-to-order products
• Digital products or downloads
• Items marked as “Final Sale” or “Non-Cancellable”

Such conditions will be clearly mentioned on the respective product pages.

6. Grievance Redressal

As per the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any concerns:

Name: ChandraKant Misal
Designation: Grievance Officer

📧 Email: grievance@forgedigital.store
📞 Phone: +91 9582443657