Frequently Asked Questions..?
1. Ordering & Payments
What payment methods do you accept?
We accept all major payment methods, including:
- Credit/Debit Cards
- UPI (PhonePe, Google Pay, Paytm)
- Net Banking
All payments are processed through secure and trusted payment gateways.
Can I cancel my order?
Yes, orders can be cancelled before dispatch.
Once the order has been shipped, cancellation is not possible. However, you may request a return as per our Returns & Refund Policy.
Is my payment secure?
Yes. Our website uses SSL encryption and secure payment gateways to ensure your personal and financial information is fully protected.
2. Shipping & Delivery
Do you offer free shipping?
We offer:
- Free Shipping on orders above ₹999
- Flat ₹50 shipping fee on orders below ₹999
All charges are clearly displayed at checkout before payment.
How long will delivery take?
Standard delivery takes 5–7 business days depending on your location.
Delivery timelines may vary for remote areas.
How do I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email.
You can also use the “Track Order” option available on our website.
3. Size & Fit
How do I choose the right size?
Each product page includes a detailed Size Guide.
We recommend comparing measurements with a garment you already own for the best fit.
What if the size doesn’t fit?
We offer a 7-day return/exchange policy for size issues, provided:
- The product is unused and unwashed
- All tags and packaging are intact
4. Product Care
How should I wash my apparel?
To maintain product quality:
- Use a gentle machine wash in cold water
- Wash with similar colors
- Do not use bleach
- Tumble dry on low or air dry
5. Support & Contact
How can I contact support?
You can reach our support team through:
📞 Phone/WhatsApp: +91 9582443657
📧 Email: support@forgedigital.store
Where is your company located?
FORGE DIGITAL TECHNOLOGIES PRIVATE LIMITED is based in:
📍 Plot No. GH-01, FF-170, Gaur City Center,
Sector-4, Noida, Uttar Pradesh – 201318, India